The Business

How the business works

At Hub Care Support we provide a personal matching service to those looking for care services.

We source high quality, self-employed Personal Assistants and support them to remain secure and comfortable as their own boss.

The Business

How the business works

At Hub Care Support we provide a personal matching service to those looking for care services.

We source high quality, self-employed Personal Assistants and support them to remain secure and comfortable as their own boss.

After getting to know our service users and their individual requirements we match them with Personal Assistants who can meet their needs.

The service user then has the opportunity to choose their Personal Assistant and arrange the finer details of their care. The Hub then take a small percentage of the Personal Assistant’s fee in order to keep supporting service users and PAs in the future.

What Makes Us Different?

We’re not a care agency. This means we do things a little differently.

 Unlike many agencies, this is not a 24/7 job. You will never be responsible for covering care or having to fill hours. That side of things is all down to your PA’s and their individual agreements with their client, the service user.

Every decision we make at The Hub comes from our passion for delivering a high-quality service to our service users or Personal Assistants.

The level of commitment to our PAs is demonstrated by the support initiatives we have in place, from accounting support to advocacy services; we believe happy PAs = better care!

Self-employed Personal Assistants are not required to be CQC registered, however it’s imperative to us to ensure a certain level of standards are upheld. That’s why we were behind the development of QCAS: the Quality Care Approval Scheme; a social enterprise designed to raise and maintain standards within the care sector.

QCAS is open to all self-employed carers, but service users can be confident that every Hub PA is QCAS registered.

Our Customers and the Demand For Care

The UK home care market is estimated to be around £52m with over 300m hours dedicated to delivering home-based care.

We’ve seen a wide range of social factors cause an increase in older people wanting to stay living in their own home vs moving into residential care. With the population of the over 60’s age group increasing, dementia rates rising and an emphasis on sustaining a positive quality-of-life, the demand for care has never been greater – providing many potential service users.

On top of this, Hub Care Support’s service users are not limited to the elderly. Many of our Personal Assistants support younger people who may need companionship or support with their daily routines.

Support from Hub PAs may include:

Domestic Tasks

Cleaning, vacuuming, dusting, laundry etc.

Personal Care Tasks

Support with washing, dressing, bathing

Meal preparation tasks

Prepare meals, assist to eat and drink

Social interaction

Helping to maintain relationships in the home or in the community

Shopping

Support Service Users to go shopping or go on your behalf

Assistance to appointments

Transport and support to keep appointments

Companionship

Care is more than the essentials, companionship is so important

What Hub Care Support offers to their customer (Service User)

This video explains more about what Hub Care Support offer to their customers and why it differs from a traditional domiciliary care agency.

Your Choice, Your Care, Your Hub

What Hub Care Support offers to their PAs – why they join Hub Care Support

This videos outlines what the difference is for a PA joining Hub Care Support as a self-employed carer, rather than joining a traditional domiciliary care agency.